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1. Data We Collect
We collect information you provide directly to us, including:
- Name, email, and contact details
- Membership information
- Booking details for trips and events
- Messages sent through our contact form
- Preferences and interactions with our website
We only collect information necessary to deliver our services.
2. Payment Information
All payments are processed securely through Stripe.
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We do not store or have access to your full card details. Stripe may collect and store payment information in accordance with their own privacy policy.
3. Communication
We may contact you regarding:
- Membership updates
- Trip or event information
- Payment reminders
- Safety notices
- Marketing (only if you opt in)
You can unsubscribe from marketing emails at any time.
4. How We Use Your Data
We use your information to:
- Manage memberships
- Process bookings
- Communicate event or trip updates
- Improve our services
- Ensure safety and compliance
- Provide customer support
We do not sell your data.
5. Data Sharing
We may share limited information with trusted third parties when necessary, such as:
- Payment processors (Stripe)
- Event suppliers
- Accommodation providers
- Activity partners
We only share what is required to deliver your booking safely.
6. Data Retention
We keep your information only for as long as necessary to:
- Provide services
- Meet legal requirements
- Resolve disputes
- Maintain accurate records
When data is no longer needed, it is securely deleted.
7. Your Rights (GDPR)
As a UK‑based user, you have the right to:
- Access your data
- Request corrections
- Request deletion
- Restrict processing
- Withdraw consent
- Request a copy of your data
To exercise these rights, contact us using the details below.